Shipping & Return

SHIPPING POLICY

Cehoir LLC is an US company，located in the State of xxxx). Standard shipping fee applies. We ship your products primarily through UPS, but our customers can choose other shippers as well.

 

INTERNATIONAL SHIPPING

We do not provide international shipping service at this time. International shipping cost is usually much more expensive and mainly determined by the package weight. Besides, there are additional cost, including but not limited to duties, insurance, etc. We apologize for any inconvenience that may cause. We promise you that we will provide this service to our customers overseas in the near future when our warehouses in your region are established.

 

ORDER PROCESSING INSTRUCTIONS

We promise to process subscription orders within 1-2 business days, to meet your shipping expectations.

We will process your online orders within 2-5 business days and ship the goods you ordered. However, we cannot guarantee that you will receive the goods within a specific period of time, as many factors beyond our control may cause the delay on delivering the products to you, such as extreme weather, supply chain disruption, global or regional emergencies, etc. However, our team will do our best to meet your expectation.

 

 RESPONSIBILITY STATEMENT

If you enter incorrect mailing address when you place your orders, please do contact us ASAP. Otherwise, it may cause loss of your goods or additional cost may be incurred if you contact us after your orders have been processed and your products have left our warehouse. In the case of this situation, the cost of re-shipment will be at your expense.

 

ORDER CANCELLATION INSTRUCTIONS

We are committed to providing our customers the best products and services. We have a free order cancellation policy for our customers. You can cancel your orders any time before your order status is changed into “shipped” or return the products to us once you receive them.

 

RETURN INSTRUCTIONS

Our customers can request a full refund within five days after receiving the products as long as the product package is not opened or damaged.

You can contact our online customer service between 3 pm and 11 pm. We will respond within 3 minutes of receiving the message.

You can also get in touch with us by Email. We promise to deal with your problem within 24 hours.

 

Wish you a happy life. Enjoy your clean life.